|
1. Do I have to
register to place an order?
Although it is recommended, you are not required to create an account when you shop at
A1A Wholesale.com. Creating an account will allow you to manage your addresses, email address and view your current and past orders. You account information is ONLY used to store and keep track of your order information and will not be used for any type of advertising purposes by us or any other parties.
There is no membership fee or contract with A1A
Wholesale.com.
Simply register on our website free of charge by clicking below and then "Create a
New Account".
We strongly suggest that you join our mailing list as we will send you 2
emails per month with special promotions and you may unsubscribe at any
time.
Create a New Account
/ Account Sign In
2. Do you have a catalog?
Our website has our current items
updated daily. No printed catalogs are yet available.
3. Can I use the product images and
descriptions from A1A Wholesale.com for my online store or auction sites?
You are welcome to use the product images and descriptions from our website. You
may save the pictures by right clicking on them and click on "Save Picture As"
and storing them on your computer and uploading them to your site.
You may use our images and/or text under the following conditions only.
1.) We are your exclusive provider of the products in which you use our images
and/or text for.
2.) You acknowledge that your use of our images in no way constitutes your
rights to the images nor gives you the authority to allow others to use these
images and/or text.
3.) We may at our discretion demand you discontinue the use of our images and/or
text if we feel you are misrepresenting a product or using our content for any
non-legitimate activities.
Note: You may ONLY use the product pictures and descriptions from our site.
All
additional content such as graphics, logos, or copied text from our site is copyrighted and cannot be
used without written permission from A1A Wholesale.com.
**Please DO NOT link to our website by copying pictures from our site to yours.
This is considered "Bandwidth Theft" and is considered illegal. Instead, right click on the picture and save to your computer. Then upload it to
your site or auction. We monitor all sites linking to us.
4. What is
DropShipping?
Drop Shipping is the process by which you have us ship orders
directly to your customers without revealing that the order was shipped by our
site. This is a great way for you to increase profit margins as it saves you on
the initial shipping charges you would incur if you had to have the order
shipped to you first for you to send to your customer. It also allows you to
start your own business without the need or expense of stocking your own
inventory. All orders we ship use the return address of "A1A Customer Service".
This makes you look as though you are a large corporation with your own
fulfillment center. It also ensures that should the customer need to return any
items, or the package is undeliverable, it is returned to us so we can issue you
an immediate credit.
Drop shipping enables you to offer a huge variety of products without the
expense of keeping your own inventory. (Please visit our
DROPSHIPPING section for a full explanation on what drop shipping is and how it can
be an invaluable service for your business).
5.
Do I need a membership
to order from A1A Wholesale.com?
NO. Simply add the items to your
shopping cart and proceed to Checkout. We recommend that you create a LOGIN name
and PASSWORD so that you can track your orders.
Create a New Account
/ Account Sign In
6.Do I have to purchase the products in
advance if I want to resell them using on-line auctions?
No. that's the best Part of buying
from us! We will ship directly to your customer at no additional charge when you
make the sale.
There is no need for you to keep any inventory.
7. How can you guarantee my customer will
not contact you directly?
Our company name does not appear on
anything that will be exposed to your customers, including invoices, products,
warranties, or packaging materials. All orders are shipped using "A1A Customer
Service" to ensure we are shielded from your customer.
8. What payment method do you accept?
We accept: VISA, MASTERCARD, AMERICAN
EXPRESS, PAYPAL, all through our Secure Payment Gateway. You will be able to
select the payment method you prefer at checkout. You can also pay by Electronic
Check by selecting Paypal as your payment. If you wish to mail a check we
suggest that you select CHECK as your payment option and include a copy of the
order with your check.
Our site uses 100% secure technology for payments.
For your order, A1A wholesale.com uses
industry-standard SSL-encryption (128 Bit) to protect data transmissions.
No one sees your
payment information.
For more
information go to www.paypal.com or
www.verisign.com
9.
How much is your shipping?
We have a unique system at A1A wholesale.com. Our flat shipping fee of just
$6.95 for shipping on orders under $50 (unlimited size OR unlimited weight). Orders above $50 only pay 15% of the freight.
Please note that we do charge a $2.50 Handling fee on
all orders UNDER $100. See
Shipping Information within the USA. Please email for large order over 100
pieces of any one part number for additional discounts.
10. Do you offer
International Shipping?
YES!! We are happy to ship to agents who offer forwarding services to foreign
countries, but these agreements must be made by the customer with the shipping
agent. We also ship using your FedEx, UPS, DHL account number or ship to any
local (Miami, Fl.) freight forwarder.
Details on
International Shipping. Minimum International order of $300. Note:
International Orders MUST select CHECK as payment during the checkout process.
11. How do you ship?
We ship all our orders by UPS ground delivery. UPS does not ship
to post office boxes.
Airmail is available for Orders to Hawaii, Alaska, US Virgin Islands, Guam and
APO/FPO Boxes (Military). See
Shipping for Rates.
12. How long will it take for my order to arrive?
All orders are processed and shipped within 2
business days. For fastest service rush
delivery is available but is expensive. UPS ground normally takes from
5 to 7 business days.
See
Shipping
for details. All orders are shipped out of our Texas warehouse.
13. What is your cancellation policy?
If you need to cancel an
order, it must be done within 24 hours of placing the order. Any order
cancelled after shipping occurs will be credited back minus the original
and return shipping costs, plus a restocking fee of
15%. This policy requires that all
packages be returned to us, unopened, and in good condition.
14. What if I ordered something that is out of stock?
In the event that the customer response is greater than we anticipate,
you will receive e-mail notifying you of the item being out-of-stock, as well as
the estimated arrival date if available. We will refund the charge for the item
backordered OR we will issue a store credit for your next order. We do not
back-order any items. We try to update our site as soon as we know an item is
out of stock.
15. I don't have a credit card...can I still order?
Simply
add all of the items to your shopping cart and select "CHECK"
as payment. Send check along copy of order which will be emailed to
you. We accept personal checks, money orders,
or cashiers checks. If you pay by personal check we will hold
check until it clears the bank about 5 days, then ship
the order. Money orders and cashiers check orders will be
shipped within 24-48 hours of payment.
16. What makes your products so unique?
Some of our products are exclusives and not sold in stores. We feature
the Classic Wildlife Collection and the Maiku Collection plus many special
lines developed and produced exclusively for our customers.
17.
I placed an order with you and it was
declined because Address Verification System (AVS) has failed to confirm
my information. However, I still see the charges on my account statement.
How do I get my money back?
Actually, your Credit Card has not been charged if it was declined.
However, some Banks (your bank...as it has nothing to do with our bank or
credit card processing procedures) place a hold on funds when an
authorization is requested even though they have declined the charge. This
apparently happens more often with ATM / Debit Cards. The funds are then
released again after a few days, when the bank realizes that actually no
charge was placed.
It is important
to note that when the AVS filter declines a transaction as the result of an
AVS mismatch, the transaction is voided, but the authorization
remains. The preauthorized amount reserved against the credit limit of the
customer's card will remain for a predefined period of time until it is
expired by the card issuer. (See your Merchant Service Provider for the
exact length of this period.) This means that the amount is being held aside
within the customer's account and may make their available balance show the
amount deducted. This problem only occurs when you enter the incorrect
Billing address for your purchase as it does not match the credit card's
billing address. Usually, it takes about 3-4 business days for most
banks to drop the authorization. For more information, please contact
your credit card issuer.
18. Do you offer discounts to your customers?
Yes, you will never pay full price for any item in our catalog
or online.
You will find many on-line
specials ranging from 50% to 75% below the retail price.
19. What is your privacy policy?
We take your privacy very seriously...any personally identifiable
information you share with A1A Wholesale will be used only for the
purposes of your transaction. We will never sell, give, or rent our
customers name, e-mail address, credit card numbers, mailing address,
purchasing history or any other personally identifiable fact we learn
about you to a third party. See
Privacy Policy
20. How often are new items added to the line?
Every month new arrivals
are added to our line.
21. Which credit cards do you accept?
We
accept MasterCard, Visa, Discover and American Express and payment via
Paypal..
22. What does the word "Exclusive" mean?
An
"Exclusive" designation assures the purchaser that we are
the sole distributor for this product.
23. Is there a minimum order requirement?
No, we have no minimum
order requirement and NO membership fees.
You can order as much or as little gifts as you wish.
24. What happens if my order arrives damaged?
While all the orders are packed with as much care as
possible sometimes things do break in shipment. If you have
an item that comes in damaged, notify us within 3 days so we
can have another gift sent out, or credit can be given
to you for the defective gift. We require that you send
the defective back for an exchange before we ship the replacement. ALWAYS
E-mail us to let us know the
problem BEFORE you ship anything back. All orders must be accompanied by the
Original Invoice and Original Packaging material.
25.
What is your return policy?
If you are unhappy with any item for any reason, simply return it to us
within 10 days of receipt and we will be happy to refund the cost of the
item. Please email us for an RMA (Return Merchandise Authorization) as we only accept returns with an RMA number.
Ship to: A1A Wholesale 10773 NW 58 St. Suite #390 Miami, Fl. 33178
Shipping fees are not refundable. You are responsible for the shipping
cost to return the item(s) to us. In the case of a damaged item, please
e-mail us with the item
number and the ORDER #. See additional information on our
Returns and Exchanges Page
26. I have a question that is not listed here. How can I get in
touch with you?
Mailing address:
A1A Wholesale
10773 NW 58 St. # 390
Miami, Fl. 33178
Email:
sales@a1awholesale.com
Phone:
(305) 403-9518
|
